Calling those who have a passion for good service, an eye for detail and the ability to supply feedback in a positive and constructive way.

59club’s industry leading Golf, Social, Spa & Hospitality specific mystery shopping service, offers keen golfers, social lovers, food & hotel aficionados the chance to play golf or enjoy a spa/social club visit, hotel stay or dining experience at venues across Australia & New Zealand, Canada, U.S., Europe, the UK, Asia, and the Middle-East & Africa, in return for providing detailed feedback based on their experience.

59club is a unique benchmarking company focusing on ‘Mystery Shopper’ audits and ‘Customer Satisfaction Surveys’ within the Golf, Social, Spa & Events industries. The feedback from our testers provides a vital role in what is reported back to our clients to help them to develop, improve and maintain a high level of customer service, in turn increasing their customers satisfaction, revenue and profits in the process.

Mystery Testing Opportunities

Golf:

• Membership sales
• Member Experience
• Visitor Experience
• Group Golf Sales
• Golf Break
• Retail Inquiry
• Club Custom Fitting
• Golf Tuition
• Simulator Experience

Social, Spa & Beauty:

• Membership Sales
• Member Experience
• Spa Day Experience
• Massage / Facial
• Spa Break

Hospitality:

• Premium Dining
• Casual Dining
• Food to Go
• Conference & Events
• Hotel Guest

A typical Mystery Shopper Audit includes both a Recorded Inquiry Call to book followed by a Visit to the club to measure the experience as encountered.

Testers are then required to complete an online survey based on their experience while providing narrative, supportive images and ratings in accordance with 59club set benchmarking criteria.

Full 59club Training & Support provided

The tester will receive a refund for on-site expenses that are directly associated with the mystery test procedure.

To meet business demands, we are looking to increase our team of testers and are looking for select individuals who are reliable, have an eye for detail, a passion for good service and a positive, constructive way of communicating quality feedback. We currently have a test team made up of people from all walks of life, from managing directors and business owners to university graduates.

It is important that all testers have experienced various levels of customer service, to arm them with the ability to identify and differentiate between good and bad service.

The quality of feedback and personal observations based on staff, facility and service is extremely important to us as a business and allows us to stay ahead of other competitor benchmarking companies.

If you would like to find out more information about becoming a 59club ‘Secret Agent’ and to secure your place in the exclusive 59club tester network.